Caterpillar Inc. - Global Dealer, Supplier & Customer Training

In 2004 our CEO, while working with LogicBay Corporation, began consulting with Caterpillar on a global rollout of a dealer training and development solution.  Their vision was to sell and service products, with the same industry-leading excellence, everywhere in the world.

 

Our CEO led a highly professional team at LogicBay, and worked hand-in hand with Cat, in the planning phase of this program to create a sustainable funding model, a global vision and an enabling technology that could support over 100,000 users in multiple languages in all corners of the world.

 

The planning included change management, an international strategy, content development, content management, a cloud-based enabling technology, a forum/knowledge sharing platform, WBT, ILT and Virtual learning, Akamai acceleration, comprehensive analytics and a multi-level financial model along with hosting and support.

In 2016 our CEO founded ChannelSAGE and he continued his support of the Caterpillar environment as a sub-contractor through LogicBay until end of year 2020 when LogicBay was sold to another company.

 

Our role through 2020 was to provide on-going strategic direction, and to assist our partner LogicBay in supporting Caterpillar as together we managed and delivered this global solution which is now in 9 languages, across 16 campuses (portals) and reaches nearly 100,000 users extending into every Caterpillar dealer in the world, as well as to suppliers and customers.